Internal Investigations Best Practices

Internal investigations have become pretty tricky recently. The amount of remote work we experience has skyrocketed. This can make it a lot harder to conduct internal investigations. As an essential part of keeping your business safe, we must learn to adapt to this new climate. The pandemic saw a massive uptick in cybercrime and exploited vulnerabilities. The pandemic showed businesses the advantages of remote and virtual workspaces to make matters worse.

Nowadays, there are more tools, trends, and threats to be aware of than ever before. When you adopt the rest of your security program to the new climate, you should also update how you conduct investigations. Like those over interpersonal disputes, even small investigations need to be handled carefully. Small concerns can become major problems, so you want an effective and fast investigation. What is the best way to conduct an investigation?

1) Expand Your Sources

Your employees experience more than just what happens at work. As a result, decisive information may be present outside of your place of business. When you encounter gaps in your information, it’s time to consider more sources than those you control. For example, has an involved party used a personal device to send text messages? Have emails or messages been sent with sensitive information? You need to at least rule out the possibility.

2) Track Your Data

A key part of identifying who has sensitive information is knowing who has access to that information. Beyond just personnel access, consider device access. Can one person access this information on multiple devices? If so, you need to know where these devices are at all times. Consider integrating data mapping into your overall security plan. A data map allows you to quickly identify who is responsible for certain pieces of data, allowing for agility in an investigation.

3) Standardize Your Policies

Whether you allow remote work or not, you need to decide if you allow employees to use personal devices for company business. If you do, you need to consider what security policies to put in place… Because security policies need to be in place. Many data breaches come from employees using unsecured devices to access secure content. After you decide on your standards, focus on how you will administer this policy. What will the penalty be for breaching the policy? A focus on this oversight can simplify the investigative process in the event of breaches of conduct.

4) Vet Your Investigatory Team

You need a clearly defined list of standards, expectations, and procedures for investigations. You also need to apply these same standards to the investigation team. Focus on documentation and data organization. These standards should also include using outside vendors and contractors to aid in the investigation. Since you don’t want your team working with just anybody, a set of standards for deciding which vendor to work with is essential.

You might be noticing a theme. The key to a successful, cost-effective investigation often comes down to organizational structure. With a well-organized business, your investigation workflow can be much more robust. At Arruda Group, we understand the importance of secure investigations. You can click our website to learn more about us or consult us over the phone. By setting up these workflows today, you can more easily adjust them later to be ready for tomorrow.